Shipping Policy
1. Introduction
This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our website. Please read this policy carefully to understand our shipping procedures and practices.
2. Order Processing
Order Confirmation: Upon successful payment, you will receive an order confirmation email. This email will include details of your purchase.
Processing Time: Orders are typically processed within 1 business day. During peak periods, processing times may be extended.
3. Shipping Methods and Delivery Times
We offer one shipping option:
Express Shipping: Delivery times vary depending on the destination country. For specific delivery times, please refer to the shipping details provided at checkout.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. You can view the shipping costs for your order at checkout.
5. International Shipping
We ship anywhere in the world. You may incur Duties and Taxes upon receipt of your order. Please note that you may need to provide documentation to customs to clear the shipment. Note - that if this is not supplied in good time and the item is returned to us you may be liable for the cost of this as well as reshipment of the order.
6. Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email that includes a tracking number.
7. Delivery Issues
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at [contact information]. We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Address: If you provide an incorrect address and the package is returned to us, we will contact you for a correct address and additional shipping charges may apply.
8. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about our shipping practices.
9. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
Katharine Pooley
160 Walton Street, London, SW3 2JL
+44 (0) 207 584 3223
shop@katharinepooley.com
Thank you for shopping with Katharine Pooley. We appreciate your business and strive to provide you with the best shipping experience possible.